Terms of Service

Operated by: North East Brick Slips Ltd. Contact: sales@northeastbrickslips.co.uk

1. Agreement to Terms

By visiting our site or purchasing from us, you engage in our "Service" and agree to be bound by these Terms. These apply to all users, including browsers, vendors, and customers. If you do not agree to all terms, you may not access the website or use our services.

We reserve the right to update these terms at any time. Your continued use of the website following any changes constitutes acceptance of those changes.

2. Products, Samples, and Natural Variations

Important: The Necessity of Samples

  • Visual Accuracy: We cannot guarantee that your computer monitor's display of any color will be accurate. Screen quality and lighting can affect the true composition of our products.

  • Mandatory Samples: We advise all customers to order a sample first to see the true color and texture. Failure to order a sample before placing a full order will invalidate our returns procedure regarding color or texture disputes.

  • Sample Limits: Samples are limited to one of each product type per customer. We use automated systems to detect and cancel duplicate sample orders.

Dimensional Tolerances As with all natural stone products, manufacturing tolerances must be accepted. Our stones and bricks will vary in size from one to the next. By purchasing, you accept the following size tolerances:

  • Length & Width: +60mm to -60mm.

  • Thickness: +30mm to -20mm.

3. Orders, Pricing, and Business Customers

  • Business Customers: By definition, a business customer (ordering via business email, billing address, or bank account) is not entitled to refunds when placing orders, as per our refund policy.

  • Right to Refuse: We reserve the right to refuse service to anyone for any reason at any time, including limiting sales to specific geographic regions or limiting quantities per person.

  • Pricing: Prices for our products are subject to change without notice.

4. Delivery, Inspection, and Damages

  • 24-Hour Inspection Rule: You must inspect your goods immediately upon delivery. Any reports of defective, damaged, or missing items must be made via email to sales@northeastbrickslips.co.uk within 24 hours of receipt.

  • Evidence Required: You must provide an image of the products still secured to the pallet.

  • Installation Liability: We accept no third-party liability for incorrect goods that have been installed or used. Once a product is installed, it is non-refundable.

5. Installation and Project Planning

  • Do Not Book Early: We advise all customers not to book or plan installation until the goods have been received in full, inspected, and accounted for.

  • Liability: We do not accept liability for loss of earnings, delays in installation, or third-party costs resulting from shipping delays or damaged goods.

  • Staff Advice: While our staff will do their best to provide advice on quantities and installation, this is an opinion based on experience and not a guarantee. We accept no liability for errors in these estimates; all measurements and methods should be double-checked by the consumer or their professional installer.

6. Returns and Refunds

  • Restocking Fees: Refunds are free of "re-stocking" or "re-packing" fees.

  • Shipping Costs: All refunds are made minus the cost of the original delivery. Customers are responsible for the cost of their own return shipping.

  • Consumables: We allow returns of consumables provided they meet our return criteria.

  • Please review our full Refund Policy for comprehensive details.

7. User Conduct & Liability

  • Prohibited Uses: You may not use our products for illegal purposes or violate any laws in your jurisdiction. You are prohibited from transmitting viruses, scraping data, or interfering with the security of the site.

  • Limitation of Liability: In no case shall North East Brick Slips Ltd (and its directors or employees) be liable for any injury, loss, or consequential damages (including lost profits) arising from your use of the service or products.

8. Governing Law

These Terms of Service and any separate agreements shall be governed by and construed in accordance with the laws of the United Kingdom.

9. User Comments, Feedback & Submissions

  • Our Rights to Your Submissions: If you send us specific submissions (like contest entries) or creative ideas, suggestions, or plans (whether requested or not), you agree that we may edit, copy, publish, distribute, and use them in any medium without restriction. We are not obligated to keep these comments confidential, pay compensation, or respond to them.

  • Content Monitoring: We reserve the right (but have no obligation) to monitor, edit, or remove content that we determine is unlawful, offensive, threatening, defamatory, obscene, or violates intellectual property or these Terms.

  • Your Responsibility: You agree that your comments will not violate any third-party rights, including copyright, trademark, or privacy. Your comments must not contain libelous, unlawful, or abusive material, nor contain any computer viruses or malware.

  • Identity & Accuracy: You may not use a false email address, pretend to be someone else, or mislead us regarding the origin of any comments. You are solely responsible for the accuracy of your comments. We assume no liability for comments posted by you or any third party.

10. Personal Information

Your submission of personal information through our store is governed by our Privacy Policy. Please review that policy to understand how we collect and use your data.

11. Errors, Inaccuracies & Staff Advice

Website Content & Pricing Occasionally, information on our site may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, shipping charges, and availability.

  • Right to Correct: We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information is inaccurate at any time without prior notice (including after you have submitted your order).

  • No Obligation to Update: We undertake no obligation to update, amend, or clarify information (including pricing) except as required by law.

Staff Advice & Project Estimates While our staff members will do their best to provide advice on products, installation methods, and quantity estimates, this is provided strictly as an opinion based on personal experience and context.

  • No Liability: We are unable to hold any liability for errors within this advice.

  • Customer Responsibility: Quantity workings and installation methods should always be double-checked by the consumer or the professional hired to install the products. Staff advice should not be deemed as accurate technical information.

13. Disclaimer of Warranties & Limitation of Liability

Service Usage

  • No Guarantees: We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that results obtained from the service will be accurate or reliable.

  • Right to Cancel: We may remove the service for indefinite periods or cancel it at any time without notice.

  • "As Is" Basis: You expressly agree that your use of the service is at your sole risk. All products and services are provided "as is" and "as available" without any representation, warranties, or conditions of any kind (express or implied), including merchantability, fitness for a particular purpose, durability, or title.

Limitation of Liability In no case shall North East Brick Slips Ltd, our directors, officers, employees, affiliates, agents, or suppliers be liable for any injury, loss, claim, or direct/indirect damages.

  • Scope: This includes, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort (including negligence), or strict liability.

  • Exclusions: We are not liable for errors or omissions in any content, or any loss or damage incurred as a result of using the service or any product procured using the service.

  • Jurisdiction: In states or jurisdictions where the exclusion or limitation of liability for consequential or incidental damages is not allowed, our liability shall be limited to the maximum extent permitted by law.

14. Indemnification

You agree to indemnify, defend, and hold harmless North East Brick Slips Ltd (including our parent, subsidiaries, partners, officers, agents, contractors, and employees) from any claim or demand.

  • Coverage: This includes reasonable legal fees made by any third party.

  • Triggers: This applies to claims arising out of your breach of these Terms of Service (or documents incorporated by reference) or your violation of any law or the rights of a third party.

15. Severability

If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable:

  1. That specific provision shall be enforceable to the fullest extent permitted by applicable law.

  2. The unenforceable portion shall be deemed severed from these Terms of Service.

  3. This determination shall not affect the validity and enforceability of any other remaining provisions.

16. Termination

  • Survival of Obligations: The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

  • How to Terminate: These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our services, or when you cease using our site.

  • Termination by Us: If in our sole judgment you fail, or we suspect that you have failed, to comply with any term, we may terminate this agreement at any time without notice.

    • You will remain liable for all amounts due up to and including the date of termination.

    • We may accordingly deny you access to our services (or any part thereof).

17. Entire Agreement

  • No Waiver: Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

  • The Full Agreement: These Terms of Service and any policies or operating rules posted by us constitute the entire agreement and understanding between you and us. They govern your use of the service and supersede any prior or contemporaneous agreements, communications, and proposals (whether oral or written).

  • Interpretation: Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

19. Changes to Terms of Service

  • Access to Current Terms: You can review the most current version of the Terms of Service at any time on this page.

  • Updates & Amendments: We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

  • Your Responsibility: It is your responsibility to check our website periodically for changes.

  • Acceptance: Your continued use of or access to our website or the Service following the posting of any changes constitutes acceptance of those changes.

20. Contact Information

If you have any questions regarding these Terms of Service, please contact us directly: sales@northeastbrickslips.co.uk